The Lake Arrowhead Sports Grille, featured on Restaurant Impossible, faced significant challenges including financial struggles, a confused theme, and cleanliness issues. Owners Keith and Karen Harriot were experiencing marital strain and health problems due to the restaurant’s poor performance. The episode showcased Robert Irvine’s team renovating the space, revamping the menu, and addressing food safety concerns. Despite initial improvements, the restaurant was ultimately sold in March 2018 due to ongoing health and premises issues.
What Were the Main Challenges Faced by Lake Arrowhead Bar and Grill?
The Lake Arrowhead Sports Grille encountered several critical issues:
- Financial Struggles: The restaurant was hemorrhaging money, putting severe strain on the owners’ finances.
- Confused Theme: The menu featured an inconsistent mix of Irish, Mexican, and Italian dishes.
- Cleanliness Issues: The kitchen and dining areas were extremely dirty and disorganized.
- Food Safety Concerns: Improper food storage and lack of labeling were major problems.
- Owner Disengagement: Keith had lost passion for the business, focusing more on personal hobbies.
- Marital Strain: The restaurant’s problems were negatively impacting Keith and Karen’s relationship.
- Health Issues: Karen’s health was suffering due to the stress of running the failing business.
How Did Restaurant Impossible Transform the Establishment?
Robert Irvine and his team implemented several key changes:
- Deep Cleaning: The entire restaurant, especially the kitchen, underwent a thorough cleaning.
- Theme Overhaul: The confused decor was replaced with a cohesive design inspired by beer colors.
- Menu Revamp: The extensive, unfocused menu was streamlined and improved.
- Food Safety Improvements: Proper food storage and labeling practices were implemented.
- Owner Re-engagement: Keith was encouraged to take a more active role in the business.
- Relationship Counseling: The show addressed the strain on Keith and Karen’s marriage.
What Were the Immediate Results After the Renovation?
In the short term, the Lake Arrowhead Bar and Grill saw several positive outcomes:
- Increased Local Appreciation: Customers responded well to the changes made.
- Improved Reviews: The restaurant received more positive feedback after the renovation.
- Owner Commitment: Keith initially kept his promise to be more involved in the business.
- Enhanced Atmosphere: The new decor created a more inviting environment for patrons.
- Streamlined Operations: The simplified menu and improved kitchen practices led to better efficiency.
Why Did Lake Arrowhead Bar and Grill Eventually Close?
Despite the initial improvements, several factors contributed to the restaurant’s ultimate closure:
- Ongoing Health Issues: The owners continued to struggle with health problems.
- Premises Problems: Unspecified issues with the restaurant’s location persisted.
- Accumulated Stress: The long-term strain of running the business took its toll on the owners.
- Financial Pressures: While the show provided a boost, the restaurant’s financial situation may not have fully recovered.
As a result of these ongoing challenges, Keith and Karen Harriot made the decision to sell the Lake Arrowhead Sports Grille in March 2018, approximately two months after the Restaurant Impossible episode aired.
What Lessons Can Other Restaurant Owners Learn from This Experience?
The Lake Arrowhead Bar and Grill case offers several valuable insights for restaurant owners:
- Maintain a Clear Concept: A focused theme and menu are crucial for success.
- Prioritize Cleanliness: Proper sanitation is non-negotiable in the food service industry.
- Stay Engaged: Owner involvement is key to maintaining quality and morale.
- Address Problems Early: Waiting too long to seek help can make issues insurmountable.
- Balance Work and Health: Neglecting personal well-being can ultimately doom the business.
- Be Prepared for Change: Sometimes, despite best efforts, selling or closing may be the best option.
How Can Struggling Restaurants Seek Help Before It’s Too Late?
For restaurant owners facing similar challenges, there are several proactive steps to consider:
- Seek Professional Consultation: Engage with restaurant consultants or business advisors early.
- Join Industry Associations: Network with other restaurant owners for support and advice.
- Attend Workshops: Stay updated on best practices through industry seminars and training.
- Conduct Regular Audits: Regularly assess finances, operations, and customer satisfaction.
- Embrace Technology: Utilize modern restaurant management systems to improve efficiency.
- Foster Open Communication: Encourage staff and family to voice concerns before they escalate.
- Consider Temporary Closure: Sometimes, a brief shutdown for reorganization can be beneficial.
By taking these steps, restaurant owners may be able to address issues before they reach the critical stage experienced by the Lake Arrowhead Bar and Grill.
References:
1. [Lake Arrowhead Sports Grille – Restaurant Impossible Update]
2. [“Ambush: Son Sneak Attack” (TV Episode 2015)]
3. [Restaurant: Impossible Season 12 Episodes]